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Identifying and Prioritizing of Factors Effecting Implementation of Total Quality Management in University of Medical Sciences of Hamedan Province Using Hierarchy Process Analysis
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Abstract: (2987 Views) |
Background and purpose: One of the proper tools to create a dynamic organization which can maintain its sustainability and competitiveness in a hazardous environment comprehensive along with natural resource constraints and the problems of using human resources, is to aapply new management models particularly total quality management. Therefore, a deep belief in concepts, philosophy as well as its fundamental principles should be created in order to properly understand the importance of comprehensive quality management and its effectiveness. The purpose of this research is to identify and prioritize the effective factors in implementing total quality management using the hierarchical analysis process in Hamadan University of Medical Sciences and Health Services.
Materials and Methods: By reviewing the thematic studies, 13 subcategories were identified in four main categories which are personnel factors, systems and techniques factors, organization factors and evaluation and feedback factors. Next, the main and secondary factors were prioritized from the perspective of experts by using a hierarchical analysis method in Expert Choice software.
Results: According to the results, the factor of employees, the factor of evaluation, the factor of organization and the factor of systems and techniques were 0/382, 0/317, 0/188 and 0/112, respectively from the experts' opinion. Their priorities also came from one to four according to the goal. After determining the final weight of the sub-components, training factor (0/197) was the first priority, communication factor (0/163) and the weight performance evaluation factor (0/30) in the second and third priority were placed, respectively.
Conclusion: The most effective factor in implementation of comprehensive quality management is staffing. The logic of this case can be reasoned from existing theories. Because the discussion of employees' participation, morale and teamwork, along with staff training, is one of the important issues in the establishment of comprehensive quality management in Hamadan University of Medical Sciences and Health Services
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| Keywords: Total Quality Management, Analytical Hierarchy Process (AHP), Hamadan University of Medical Sciences |
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Full-Text [PDF 429 kb]
(4456 Downloads)
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Type of Study: Applicable |
Subject:
مدیریت دولتی
Received: 2017/11/9 | Accepted: 2018/01/13 | Published: 2018/07/7
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